Last updated: July 2026
We're proud to offer free worldwide shipping on every H&Paws order. Here's what to expect after you place an order.
Processing Time
Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking as soon as your order ships. Orders placed on weekends or holidays are processed the next business day.
Delivery Time
Estimated delivery is 7–14 business days after processing, depending on your location. Remote areas may take slightly longer. These are estimates, not guarantees, as delivery can be affected by carrier and customs handling.
Tracking
Every order ships with a tracking number. You can follow your parcel from dispatch to delivery using the link in your shipping confirmation email.
Shipping Costs
Standard shipping is free on all orders, worldwide.
Customs & Import Duties
Some countries may apply customs fees or import duties on international orders. These charges, where they apply, are the responsibility of the customer and are set by your local customs authority.
Delays
Occasionally, factors outside our control (weather, customs, carrier backlogs) can cause delays. If your order hasn't arrived within 20 business days, please contact us and we'll investigate right away.
Wrong Address
Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we'll contact you to arrange re-shipping.
Contact
Any shipping questions? Email us at thehappypawz@outlook.com.