Last updated: July 2026
At H&Paws we want you and your cat to love your fountain. If something isn't right, we're here to help.
30-Day Returns
You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase. For hygiene reasons, used filter cartridges cannot be returned unless they arrived defective.
How to Start a Return
Email us at thehappypawz@outlook.com with your order number and the reason for the return. Our team will reply within 24–48 hours with return instructions. Please do not send items back before receiving confirmation.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the issue. We will arrange a free replacement or a full refund — no need to return the item in most cases.
Refunds
Once your return is received and inspected, we will notify you of the approval of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement.
Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective or incorrect items, H&Paws covers all shipping costs.
Exchanges
Need a different color or capacity? Email us and we'll help you exchange your item, subject to availability.
Contact
Questions about a return or refund? Reach us any time at thehappypawz@outlook.com.